Test Your Understanding of Communication Skills

Communication is important because:

Active listening means:

If your client has a hearing aid:

Non-verbal communication refers to:

Some obstacles to communication include:

If your client brings up difficult topics like loneliness or death:

Body language means:

Maintaining a professional appearance includes:

Open-ended questions can draw people out and encourage them to communicate more fully.

Clarification means that you ask him or her to repeat what was just said to be sure you understood it correctly.

About 25% of communication is non-verbal.

The way you present yourself through your clothing and posture gives others information and impressions about you. It is another form of communication.

Ageism is a form of prejudice against younger people.

Pain can be a contributing factor to a person’s mood, speech and behavior.

Anytime you cross your arms or legs during a conversation automatically gives the message that you are not interested in what the other person has to say.